Refund and Return policy

5 Days return policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can contact us by email or phone. You will find the details on the Contact page.

When you contact us, please send:

1) Photo and video of the damaged or defective product

2) Photo and video of the box  in which you received the product.

3) Photo of the bill

After that, we will tell you how to return, get a refund, or replace the product.

To start a return, you can contact us at business.desiexpress@gmail.com

You can always contact us for any return question at business.desiexpress@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Need Help?

For any return or refund questions, reach out to us at:
📧 business.desiexpress@gmail.com